We currently only ship to countries within Europe.

Shipping Costs:

• Germany: Lowest rate – we're based here, so it's quick and easy!
• UK: Higher shipping fees apply, as the UK is outside the EU and incurs additional customs and handling charges.
• Rest of Europe (EU countries): Standard shipping rates apply and will be calculated at checkout based on your location.

Please note that once our handmade pieces leave Germany, any customs fees, import taxes, or duties imposed by your country are the responsibility of the buyer. These charges are not included in the item price or shipping cost, and we are not liable for any delays or fees caused by customs processes. We recommend checking with your local customs office for more information.

Delivery times and prices may vary slightly depending on your country. If you have any questions, feel free to reach out before placing your order.

All of our products are handmade with care, which means we don't offer returns or exchanges.

However, if there's an issue with your order – whether it's damaged, faulty, or not what you expected – please contact us right away. We're always happy to help and will do our best to make it right.

We don't accept a return or offer a refund where the customer has refused to pay any relevant custom fees.

Thanks for understanding and supporting small, handmade work!

Yes, all of our ceramics are handmade with care. Each piece is crafted individually, making every item unique with its own character and beauty.

Each piece is handmade from scratch, which means it takes time to get everything just right. Please allow up to 6–8 weeks for your order to be crafted, fired, and prepared for shipping.

Once it’s ready, shipping times depend on your location:

• Germany: 1–3 business days
• EU countries: 5–7 business days
• UK: 5–10 business days (due to customs)

We appreciate your patience – handmade ceramics are worth the wait!

We do our best to keep the shape consistent, but since each mug is handmade, slight variations are part of their unique charm. No two are exactly alike!

Our mugs hold between 200 ml to 300 ml—cute, functional, and just the right size for your favourite drink! We believe smaller mugs add a charming touch while still being practical.

The espresso cups are smaller as they are made for espresso shots.

All pieces are made with stoneware clay for durability and strength. They’re decorated using high-quality underglazes and finished with a clear, food-safe glaze to ensure both beauty and functionality.

While the ceramics are durable, hand washing is recommended to help preserve their quality and finish over time.

Yes! I’m happy to create custom pieces upon request. If you have something specific in mind, feel free to reach out on our contact page and we can discuss your ideas, timeline, and pricing.

We’re so sorry if your mug arrives damaged! Please email us at info@rox-ceramics.com with a photo of the broken mug and your order details. We’ll be happy to make and send you a replacement as soon as possible.